Safe – this means we looked for evidence that people were protected from abuse and avoidable harm
● People were safe at the service. ● Staff received relevant training and support to safeguard people from abuse. Staff understood how to recognise abuse and how to report their concerns about this and newer staff were undergoing induction, in line with national induction standards
.● The registered manager gave honest information and suitable support, and applied duty of candour where appropriate. A person told us, "The manager is excellent, it's very well run here." A relative said, "The manager is great. Communication is very good and if anything happens [to my family member] she always tells me immediately."
The registered manager submitted notifications to CQC of significant incident as required. ● The provider displayed their rating in the reception area and on their website as legally required.
Good partnerships had been developed with a range of organisations including a local church and healthcare professionals such as the GP who visited weekly. The service was enrolled in iWHELD, a programme to coach and support staff to improve people's wellbeing. The service achieved platinum status with the Gold Standard Framework for end of life care, promoting a dignified end of life for people at the service.